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New alert protocol rolling out at HCM
Hill Country Memorial staffers Ruben Ramirez, Kay Frazee and Hannah Hitzfeld review the new plain language emergency alert categories in the emergency department. Frazee and Hitzfeld are two of a team of switchboard operators who answer calls and announce alerts for the hospital 24 hours a day.
On July 16, Hill Country Memorial will institute a new emergency alert notification procedure for the safety of patients, staff and visitors. The new “plain language emergency alerts” are the result of an initiative led by the Texas Hospital Association (THA) to improve the accuracy and usability of emergency communications throughout all Texas hospitals. The alerts are organized topically into four types: medical, security, weather and facility.
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